Frequently Asked Questions
Everything you need to know about PetMax fashion and accessories.
How do I determine the right size for my pet?
We provide a detailed size guide on every product page. We recommend measuring your pet's neck, chest, and length while they are standing to ensure the most comfortable fit.
What is your return policy for apparel?
We offer a 30-day return policy for all unworn items in their original packaging. Please ensure the clothing is free of pet hair and odors to be eligible for a full refund.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your pet's outfit sooner.
Are the materials safe for sensitive pet skin?
Yes, all PetMax products are crafted from high-quality, non-toxic fabrics like organic cotton and breathable mesh to prevent irritation and ensure maximum comfort.
Can I wash the pet clothing in a machine?
Most of our items are machine washable on a gentle cycle with cold water. We recommend air drying to maintain the shape and integrity of the fabric.
Do you offer international shipping?
Currently, we ship to over 20 countries. International shipping rates and delivery times vary by location and will be calculated during the checkout process.